Payment & Membership Terms

- All sessions are by prepaid appointment only. Payments are non-refundable, except where explicitly stated.

- Packages must be completed within one year from the start date.

- Sessions are non-transferable without written consent from The Studio.

Training Sessions & Attendance

- Members are purchasing a program, not the services of a specific trainer. If an assigned trainer is unavailable, another trainer may be assigned. Refunds will not be issued due to trainer availability.

- Late Arrivals & No-Shows: Arriving 15+ minutes late will count as a used session.

- Unlimited Pass Holders: Three missed sessions result in a reduction of the pass expiry date by one day per missed session.

- All sessions will end at their scheduled time, regardless of when the participant arrives.

Health & Safety Acknowledgment

- Members confirm they have no health conditions that could be worsened by exercise.

- The Studio’s trainers are not medically trained; members must consult their doctor regarding their ability to exercise safely.

- Participation in all programs is at the member’s own risk.

Renewals & Rate Adjustments

- To maintain reserved time slots, members must renew by making a payment before their final paid session.

- The Studio reserves the right to adjust rates at any time; however, rates remain unchanged for ongoing agreements.

Cancellation & Refund Policies

General Cancellation

- Late Cancellations: Sessions canceled or rescheduled after 6:00 PM the day before will be counted as used.

- Cancellations must be submitted via email (support@dynamikefitness.com) or voicemail (604.344.0454).

- Excessive cancellations may result in the loss of a reserved time slot.

Membership Agreement Cancellations

- Members may cancel within 3 days of enrollment (excluding holidays/weekends) for a full refund.

- A cancellation notice must be submitted to support@dynamikefitness.com or in writing to The Studio’s address.

Cancellation Due to Death or Disability

- If a member passes away or becomes physically unable to continue training, a prorated refund will be issued.

- Proof of disability must be provided by a licensed physician in British Columbia.

Studio Closure or Relocation

- If The Studio moves more than 10 km away and does not provide an equivalent facility within 30 days, members may cancel and receive a full refund for future services.

- Temporary closures (for renovations, ownership changes, etc.) do not qualify as a permanent closure.

Termination by The Studio

- The Studio may terminate memberships due to:

- Non-payment of dues

- Violation of membership policies

- Improper or harmful conduct

- Terminations will be communicated via written notice.

- If terminated without cause, a refund for unused prepaid dues will be provided.

Early Termination Fee

- Members canceling before the agreed term must pay 50% of the remaining balance.

- Example: If canceling with 10 months left in a 12-month agreement, the termination fee equals 5 months' worth of dues.

Studio Closures & Membership Freezes

Freeze Policy

- Members in good standing may request a freeze if:

- All initiation fees are paid.

- Monthly dues are current.

- A 10-day notice is provided for processing.

- Freezes are charged at the regular rate, with time added to the end of the agreement.

Freeze Limits by Membership Type:

- 3-Month Membership: 1 week

- 6-Month Membership: 2 weeks

- 12-Month Membership: 4 weeks

Studio Closure Periods

- Closed on statutory holidays.

- Limited classes during the first 2 weeks of August.

- During closures, members of the Weight Management Program receive homework-based workouts.

Results Disclaimer

- Results depend on member participation, effort, and adherence to nutrition and fitness recommendations.

- Members should arrive on time, ready to begin, and wear appropriate footwear.